Before joining a JPay Video Connect you should test your webcam.
If your test was successful and you have not already scheduled a JPay Video Connect you should do so. Click here to learn about scheduling a JPay Video Connect.
Both you and the incarcerated individual should join the JPay Video Connectn at the appointed time. Click here to learn about joining a JPay Video Connect.
If issues occur during your JPay Video Connect you may need to troubleshoot those issues. Click here to learn about troubleshooting JPay Video Connect.